Last Updated: 26/03/2025
Business Name: AutoVolt
Website: https://autovolt-solutions.com/

1. Overview

This policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us via social media.

We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

2. Who We Are

AutoVolt is a UK-based business selling custom automotive wiring looms and DIY lighting kits. We are the data controller for the personal information we collect.

For any data protection queries, please contact us via the contact form.

3. What Personal Data We Collect

We collect and process the following types of data:

• Contact Information: Name, address, email, and phone number

• Order Details: Products purchased, billing/shipping information

• Payment Information: Handled securely by Stripe (we do not store card details)

• Website Use: IP address, browser type, pages viewed, time spent (via Google Analytics)

• Marketing Interactions: Social media engagement, newsletter sign-ups

4. How We Collect Your Data

We collect your data when:

• You place an order through our website

• You contact us via forms, email, or phone

• You create an account or sign up for emails

• You browse our website (cookies and analytics)

• You engage with our Facebook, Instagram, or YouTube content

5. Why We Process Your Data

We process your data to:

• Fulfil orders and deliver products

• Communicate with you about your order

• Provide customer support

• Improve website performance and user experience

• Comply with legal obligations

• Send marketing emails (with your consent)

6. Legal Basis for Processing

We rely on the following lawful bases:

• Contractual necessity: For order fulfilment

• Consent: For marketing communications and cookies

• Legitimate interest: For business analytics and site performance

• Legal obligation: For tax and accounting records

7. Sharing Your Data

We do not sell or rent your data.

We may share your data with:

• Stripe: For secure payment processing

• Courier services: To deliver your order

• Google Analytics: To understand how users interact with our site

• Social Media Platforms: For marketing analytics (Facebook, Instagram, YouTube)

• Professional Advisors: Accountants, legal advisors, if necessary

All third parties are required to handle your data lawfully and securely.

8. Data Retention

• We retain order and customer data for up to 7 years to meet tax and accounting requirements.

• Marketing data is kept until you unsubscribe or withdraw consent.

• Website analytics data is anonymised and retained for internal review only.

9. Your Rights (UK & EU Residents)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Object to or restrict certain data uses

• Withdraw consent at any time (for marketing/cookies)

• Lodge a complaint with the ICO (UK) or your local EU Data Protection Authority

To exercise your rights, contact us via the contact form.

10. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and analyse site performance. Cookies used include:

• Essential Cookies: Required for site functionality (e.g. WooCommerce cart/session)

• Analytics Cookies: Google Analytics helps us understand how visitors use our site

• Marketing Cookies: Facebook Pixel tracks engagement for advertising purposes

• Preference Cookies: Remember your language and settings

You can manage or block cookies through your browser settings.

When you visit our site, you’ll see a cookie banner asking for consent. You can accept or reject non-essential cookies.

11. Email Marketing

We only send marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the link at the bottom of any email or contacting us directly.

12. Third-Party Links

Our website may include links to social media or other external sites. We are not responsible for the privacy practices of other websites.

13. Data Security

We take steps to protect your data, including:

• SSL encryption

• Secure servers

• Limited access to data

• Regular plugin and software updates

14. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date clearly marked.

15. Contact Us

If you have any questions about this policy or your personal data please contact us.